Refund policy

Replacement / Return Policy

We take good measures to ensure that the items delivered to you are in perfect condition.

However, there is a possibility that:

• the item may be damaged during transit.

• or there might be a manufacturing defect.

• or that a wrong item is delivered to you.

• that item is missing from shipment.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for return/refund of the item is made within the specified timeframe which is 24 hrs. of receiving the parcel.

Please take an unboxing video for claiming stolen / missed / damaged products.

Packaging issues: we make sure that all the goods ordered by you reach you in the best condition, but since those are handmade products and have to travel for days to reach you, there is a slight possibility of packaging being damaged.

Return & Exchange Policy

We don't refund:

1. Until we receive the return product in good condition.

2. Until we receive the unboxing video.

Customer responsibility when returning: we recommend that while shipping an item back to the store you use a reliable courier for tracking purposes.